Support or Paid Assistance?

Included System Support

If you need assistance using your website system we will provide guidance with instructions or information. From your questions we build our Manuals and Guides that help everyone. Clients get access to a full 'How-To' library on our website, email and phone support.

Minor edits of content (what is displayed to viewers) are included in the Support fee. Changes and edits to content that regularly changes, such as coupons or Calendar Events, are paid services.

We offer assistance at our hourly technical services rate for those who do not wish to edit their own website. Paid Assistance covers major edits or additions to content, search engine optimization edits or any graphic inserts or changes, etcetera beyond the initial website setup.

Paid Assistance

You can purchase incremental time blocks of our technical services that you use as needed. These blocks of time are credited to your account and never expire. 

Paid Assistance or a Support Request?

How does Robert Maxim judge whether the help request is a paid assistance or a free support request?

We ask ourselves the following questions:

1. is the request related to a problem or 'bug' with the system? (free support)
2. is the request a 'how to' question? (further info needed)
   1. is the request question not covered in the help or FAQ information provided or the information needs clarification (free support),
   2. is the request for assistance regarding a topic documented in the help or FAQ information provided on the website? (paid assistance),
3. is the request for us to add or edit content? (paid assistance).

Bottom Line

Basically we want to provide service that will be considered fabulous. But we also want to remain in business so that we can continue to provide that fabulous service.

If you have a technical problem with our system we will do everything we can to help at no cost to you. If you need assistance using the system we will provide guidance with instructions or information. If you want us to 'perform' or do the work for you the help request is a paid assistance service request.

If you are not sure please ask.

-> What you get