Monthly Support Description

Robert Maxim's monthly support allows you to focus on running your business, not your website. Our support service provides both Internet professional services to administer and maintain your website system and website hosting.

Basically we keep your website running in top condition. And we assist you in the operation of your website. Our support plan gives you the confidence that someone is looking after your website.

Routine updates and maintenance on a modern website can be a huge time and resource sink for your employees. Robert Maxim’s support service provides top notch website expertise as well as the assurance of a predictable and reasonable website operations budget.

Support VS Hosting

Website Hosting

A standard hosting plan pays for your usage of a web server. It does not include support for your website code or anything within the account which is unique to your website.

Website hosting is defined in terms of usage of server hard-drive space, databases, software, and Internet connection bandwidth. Hosting typically includes support for the server operating system and the associated infrastructure of the data centre that houses the server.

Support Plan

A website support plan provides Internet professional services which administer and support your website code or matters unique to your website.

Services performed includes software updates, security fixes, general website maintenance, phone and e-mail technical support. Like most professional services, support plans provide a measured time interval of assistance.

Support plans give you the confidence that someone is caring for your website. You can be sure that your website is monitored and maintained on a regular basis by an Internet professional without fear of being charged for every minute at market rate. Support plans also allow you to pick up the phone at any time for professional Internet advice.

Robert Maxim Support

We take a very pro-active approach to supporting our clients. We often rectify website issues behind the scenes long before users need to request assistance.

Your monthly support includes:

1. Website hosting
   • high performance, fast, very reliable servers
   • robust e-mail server with spam filters
   • expert server maintenance
   • high data security
2. Email accounts
   • strong company branding with domain name e-mail accounts (example@domain-name.com)
   • personalized email names (e.g. John Doe <john-doe@domain-name.com>)
3. Website CMS maintenance
   • CMS core system security updates
   • CMS software maintenance
   • module security updates
   • module feature updates
   • database maintenance
4. Help & Assistance
   • e-mail & phone expert assistance
   • access to our online library of “manuals" and "How-to" guides
5. Website edits
   • minor website content edits
6. Domain Management Service
   • perform Registrar required administrative tasks for your valuable domain name
7. Google Analytics reports (depending on Support Plan)
   • detailed reports on website traffic
8. Alert Action reports (depending on Support Plan)
   • we monitor and report your online reputation
9. Calendar Events (depending on Support Plan)
   • create new events
   • updates to existing events