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Social Networking

Articles and writing about social networking for auto repair shops.

Auto Repair Industry Credibility Sucks!

The auto repair industry as a whole is fighting a generally accepted bad reputation. Building trust with new customers is tough when the public's poor perception is supported by independent studies. The following three part approach can be very effective in developing your reputation and attracting long term customers: awareness, referrals, and an impeccable track record.

Dare To Use Social Media

Do you dare get your business into the social media arena? Are you afraid you will only expose yourself to complainers? You will be happy to know that by far the greater number of Yelp.com users who post reviews give businesses a thumbs up. While there are no guarantees of five star reviews, the feedback will allow you to improve your service quality. And besides, people are going to talk about you regardless so you might as well participate in the party. Social media may be the best free automobile service marketing idea available.

Social Media Powers New World Of Marketing

If you have been wondering if social media could help your auto repair shop marketing check out Yamato Auto Repair's Yelp profile. If you have any doubts that social networking and customer driven advertising can attract new auto repair customers just check out the 49+ glowing, thumbs up reviews these guys have. Why wouldn't anyone want to do business with them. One of the strongest examples of referral marketing I've seen. And best of all, it's free!

Social Networking Is Forever

When dealing with service failures (screw-ups) and angry customers you really need to think about the long term consequences of how you respond. Social Networking is all about getting people to talk about you. The powerful aspect of this is that what is said lives on the Internet virtually forever. Positive chatter is like a credibility savings account that goes on paying dividends. Negative rants are sticky, reoccurring public relation nightmares that will never go away.

Social Reputation Building

Your online social reputation is quickly becoming the life blood of a strong marketing plan. Consumers are dumping their heavy telephone yellow Pages directories and turning to the Internet – 21 million visited Yelp.com in May 2009 alone! Every auto repair shop should be working hard at building social proof of their competence and trustworthiness.

Social media marketing & auto repair shops

The new social media websites seem to be a perfect way to connect with new customers but will social media such as Yelp, MerchantCircle, Twitter, or Facebook work for auto repair shops?

Marketing is all about connecting with people. For advertising to be effective you need the person's attention and interest. Social networking can be a fabulous marketing tool if your target market participates and you provide a common 'local' interest to bring them together.

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