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My website is suspended. What do I do?

There are two reasons for account suspension:

  1. Your web service account has expired or your account has an outstanding balance.
    1. Please ensure that your account balance is paid in full. If it is not, your services will be suspended approximately 24 hours after the due date of the outstanding invoice. Once any outstanding balance has been paid, service will be restored.

      You can check for outstanding invoices quickly and easily through your Robert Maxim account area. Once you are logged in, go to 'Orders', and review your invoices.

      If you have any problems with your renewal payment, please send an email or contact our Sales Department for assistance.
    2. Please make sure you have not received any notifications from our billing or technical department. These would have been sent as an e-mail.

      If you have any questions please send an email or contact us for assistance.

2. The account has been suspended due to a violation of our user policies.

If this is the case, you would have been notified with an e-mail message. The message will include detailed information about the account suspension and resolution instructions.

If neither of these cases cover your situation, please send an email to our Accounting Department and provide us with the following information:

  1. PayPal order number (Transaction ID) or original order invoice number for the account,
  2. name of purchaser,
  3. E-mail address,
  4. phone number,
  5. home/office address,
  6. account Domain name,
  7. account username.

NOTE: this information can be located in your original welcome e-mail. We will then attempt to resolve the situation as soon as possible.