TrustBuilder

A TrustBuilder user recently mention that one of the best features was allowing him to monitor what is happening at his business while he is not there.

Employee Performance

TrustBuilder can help the business owner remotely monitor customer satisfaction and how the employees are performing. It allows the owner to catch service failures, rescue the customer, and fix the management problem. Also find employees who can't work independently... and either train them, or replace them.

Focus on the customer experience.

Nothing matters more to a business than how they make customers feel. How the customer feels determines whether your business survives or sinks.

The secret to your business revenue growth is your customer experience. Not the marketing done in the pages of a magazine, newspaper, trade publication, on TV, or other media outlets. Marketing generates new customers, customer experience keeps them coming back.

Why your online reputation is more important than ever:

SEO Advantages TrustBuilder:

1. Automatically generated fresh website content.
2. Rich snippet tagging of testimonials.
3. Reviews on external websites.

The TrustBuilder customer feedback process helps you gain both testimonials and online reviews from your customers, both of which will benefit your search engine ranking.

Trust, but verify is a form of advice given which recommends that while a source of information might be considered reliable, one should perform additional research to verify that such information is accurate, or trustworthy. https://en.wikipedia.org/wiki/Trust,_but_verify

The simple answer is no...

Flat out asking for a review rarely works. Response rates are very low. It is like asking for praise... people see it as plain weird. Or even a touch desperate...

Ask For Feedback

Instead, ask for your customer's feedback and have providing a "review" a subtle option in the background. People who are truly thrilled with your service or product will want to give you a great review without directly asking for it.

The number one reason for a negative customer review is not listening to your customer.

Most common new customer complaint is the feeling they are being overcharged. That is almost always the fault of the service advisor not clearly communicating what would be done, why it would be done, and why it costs what it does.

Every customer is different and it is extremely important that you to learn the level of service they wish to pay for.

Protecting and building your online reputation is a challenging job. Especially tough when you have a damaged reputation and need to rebuild it. But your reputation can be fixed. And TrustBuilder can help.