Auto Repair Shop Marketing Specialist


Articles about TrustBuilder Customer Relationship Service.


How To Get Better Google Adwords Results For Auto Repair Shops

Very few good, long term customers come directly from Google AdWords clicks. Sure you might get a few customers if you offer something for cheap. But quality, long term customers take their time becoming your customer. And there is one thing that makes a HUGE difference in the number of new customers you get from AdWords.

If you want to get better results from google AdWords for your auto repair shop, improve your reputation.

What Is Your Online Reputation Saying

What Is Your Online Reputation Saying about your business?

When potential customers search for auto repair service in your area what do they find?

Are you encouraging people to buy from you?

Why Is Online Reputation So Important

A recent Google/IPSOS study* shows that 82% of smartphone users say they consult the internet about purchases they are about to make. They can get ideas, look up information, and make decisions, all from their smartphone anytime, anywhere. Both before and DURING their shopping.

Your Best Business Advisors Are Your Customers

Your customers can be your private business analysts and advisors. Who else knows your business from the customer's side as well as them. Some of them have many years of experiences and observations of how your business operates. They have a wealth of information they will be willing to share with you, if you ask in the appropriate way. Many business people have a difficult time putting themselves in their customers shoes...

Successful businesses satisfy customer needs and wants. They pay attention to customers.

Three Step Customer Loyalty Strategy

Loyalty isn't won in a single transaction or simply with a loyalty card program.

It's won over time as companies build relationships with their customers.

Three Steps To A Winning Customer Loyalty Strategy:

  1. Deliver on your brand promises;
  2. Provide amazing service;
  3. Ensure enjoyable customer experiences.

Brand Promises

State your Brand Promises. Everywhere. Your website. Google Business Profile. Social media. Directory listings. Brand promises should be the core of your company description.

Grow Your Business With Customer Feedback

Growing your business is all about knowing what is happening within your business. And one of the best ways to get the "pulse" of your business is to simply ask your customers. Their feedback can guide you in making your business better.

Customer feedback will tell you what they like, and don't like, and from that information you can improve your business. Happy customers are more loyal, willingly spend more, and recommend more of their friends to businesses who provide what they want.