Auto Repair Shop Marketing Specialist

Customer Relationships

Articles about auto repair shop Customer Relationships


Your Best Business Advisors Are Your Customers

Your customers can be your private business analysts and advisors. Who else knows your business from the customer's side as well as them. Some of them have many years of experiences and observations of how your business operates. They have a wealth of information they will be willing to share with you, if you ask in the appropriate way. Many business people have a difficult time putting themselves in their customers shoes...

Successful businesses satisfy customer needs and wants. They pay attention to customers.

Three Step Customer Loyalty Strategy

Loyalty isn't won in a single transaction or simply with a loyalty card program.

It's won over time as companies build relationships with their customers.

Three Steps To A Winning Customer Loyalty Strategy:

  1. Deliver on your brand promises;
  2. Provide amazing service;
  3. Ensure enjoyable customer experiences.

Brand Promises

State your Brand Promises. Everywhere. Your website. Google Business Profile. Social media. Directory listings. Brand promises should be the core of your company description.