Online Reputation Management
Social media has given your customers a loudspeaker and you need to monitor what they are saying about you. The Internet provides consumers with limitless vocal power – both positive and negative. Size doesn't matter in this game. Big or small any company can have their reputation damaged by rumors, service complaints, and even malicious competitors. You need to be proactive about building a solid online reputation that can withstand the inevitable service failure complaints of everyday business operations.
