Auto Repair Shop Marketing Specialist
The number one reason for a negative customer review is not listening to your customer.
Most common new customer complaint is the feeling they are being overcharged. That is almost always the fault of the service advisor not clearly communicating what would be done, why it would be done, and why it costs what it does.
Every customer is different and it is extremely important that you to learn the level of service they wish to pay for.
Protecting and building your online reputation is a challenging job. Especially tough when you have a damaged reputation and need to rebuild it. But your reputation can be fixed. And TrustBuilder can help.
Very few good, long term customers come directly from Google AdWords clicks. Sure you might get a few customers if you offer something for cheap. But quality, long term customers take their time becoming your customer. And there is one thing that makes a HUGE difference in the number of new customers you get from AdWords.
If you want to get better results from google AdWords for your auto repair shop, improve your reputation.
What Is Your Online Reputation Saying about your business?
When potential customers search for auto repair service in your area what do they find?
Are you encouraging people to buy from you?
A recent Google/IPSOS study* shows that 82% of smartphone users say they consult the internet about purchases they are about to make. They can get ideas, look up information, and make decisions, all from their smartphone anytime, anywhere. Both before and DURING their shopping.
The secret to TrustBuilder's outstanding performance is simplicity. I like to call it our KISS* (Keep It Simple Success) principle.
TrustBuilder started as a customer relationship service to help companies request customer reviews. The more we simplified it the better it worked. A real testament to our KISS principle.
Your customers can be your private business analysts and advisors. Who else knows your business from the customer's side as well as them. Some of them have many years of experiences and observations of how your business operates. They have a wealth of information they will be willing to share with you, if you ask in the appropriate way. Many business people have a difficult time putting themselves in their customers shoes...
Successful businesses satisfy customer needs and wants. They pay attention to customers.
Loyalty isn't won in a single transaction or simply with a loyalty card program.
It's won over time as companies build relationships with their customers.
Three Steps To A Winning Customer Loyalty Strategy:
State your Brand Promises. Everywhere. Your website. Google Business Profile. Social media. Directory listings. Brand promises should be the core of your company description.
RobMax Web Solutions